According to the provisions of articles 44 and following of Law 7/96 of January 15, on Retail Trade Management, the User will have a period of up to 14 business days from receipt of the order, to withdraw from the contract without penalty, with the exception of the direct return costs that will be borne by the User.

In case of purchase of perishable products, the return will be limited to a maximum of 24 hours from the moment of delivery of the purchase.

In non-food products with any manufacturing defect or any other not attributable to the misuse of this good by the buyer, the applicable warranty terms will be additionally available according to the law in force at any time. Specifically, the client will be entitled to an adequate technical service in accordance with the legal provisions in this regard.

Returns of orders must be processed through the Customer Service Department, by telephone: 676073788, or via email to the address info@valorange.com, in order to instrumentalize the collection of the order at your home. The Company will return the amounts received by payment, discounting the collection cost stipulated on the Web within a period not exceeding thirty days, once the status of the merchandise is verified.

The merchandise must be delivered to our carrier in perfect condition, packaged in a sealed and sealed wrapper that covers its original packaging.Según lo dispuesto en losartículos 44 y siguientes de la Ley 7/96 de 15 de Enero, de Ordenación de Comercio Minorista, el Usuario dispondrá de un plazo de hasta 14 días hábiles desde la recepción del pedido, para desistir del contrato sin penalización alguna, con excepción de los costes directos de devolución que correrán a cargo del Usuario.